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FAQS

What's the average lifespan of any electric scooter?

Depending on how often you use it, some electric scooters can last up to 5 years without maintenance, on average it would be around 2-3 years.

Why should I consider e-scooter ahead of a classic combustion engine scooter?

Riding your e-scooter is a fully connected experience and is a lot of fun. You will be able to get around your city easily without any hassle. Also you will realise the benefits of a fully integrated electric drive: lower maintenance, no pollution, and the ability to make the city a quieter place to be.

What are the advantages of our unique hub motor systems?

One of the greatest advantages of hub motors is the fact that the power goes straight from the motor directly to the wheel. Reducing the distance the power travels, increases the efficiency of the motor. Moreover, the hub motors design offers regenerative breaking. The system captures some of its own kinetic energy while braking and sends it back to charge the battery.

Can I ride my e-bike in the heat/cold/rain/snow?

Your e-bike is meant to operate in all kinds of weather conditions. Normal wear items like tires and brakes will to be replaced periodically, depending on the type of riding you do and the severity of use.

Where can I charge my e-scooter?

Anywhere there is a standard power socket, meaning you can charge at home, at work or in the city whenever you need to.

How far can I ride my e-scooter?

35km to 140km, all is possible. It depends on the motor & battery the e-scooter equipped with.

Can I charge my battery even if it is not completely empty?

Yes you can charge your battery no matter how much remaining capacity is left.

How long does a full charge take?

With the ordinary charger, it takes about 6 hours. With a fast charger, it takes 3-4 hours.

How long is the battery life?

It should be good for many years under normal usage.

Can e-Scooter be washed?

As with any electric vehicle, care should always be taken when washing. We suggest not using high pressure washers or spraying excessive water on the battery or connectors.

Where should I have my SUNRA products serviced?

We suggest that having your product serviced at an authorized SUNRA dealer.

Where can I get spare parts for the e-scooter?

From an authorized SUNRA dealer.

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